- Violeta SturzeneggerAugust 23, 2019

Violeta Sturzenegger
August 23, 2019
Violeta Sturzenegger
The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge and skills to be a successful part of the messaging project team. The session is designed for those who will be required to work with LiveEngage messaging on a daily basis. It also forms the foundation for people looking to further their specific detailed knowledge.
Messaging mindset
How does messaging fit in with the the world of conversational
business and digital engagement
Messaging success management
Tools and knowledge management
Roles, responsibilities and messaging performance
Optimization, optimization tools and the operational framework
Certification exercises and quiz to validate participants’ knowledge
Skills / Knowledge
- Conversational Design
- Bot Management
- Call Center Management
- Messaging
- AI
Issued on
August 23, 2019
Expires on
Does not expire