Zendesk

Zendesk App Developer I candidates possess the knowledge and skills necessary to develop scalable Zendesk apps on the Zendesk platform and leverage the REST APIs to extend Zendesk using web programming skills. They follow security best practices, understand version control, can use ZAT competently and can create and deploy working server-side apps.

A Zendesk Chat Specialist possesses the knowledge and skills necessary to configure workflows, manage queue volume and serve chats effectively. The candidate has hands-on experience configuring chat settings, managing queues, analytics and agents — along with regularly serving chats in Chat Enterprise.

A Zendesk Explore user who has the knowledge and skills necessary to configure and manage reporting using Zendesk Explore. The candidate has hands-on experience building custom calculations, charts, and dashboards and knows the ins and outs of distributing reports and managing permissions.

A Zendesk Guide Specialist possesses the knowledge and skills necessary to create, manage, organize, and deliver Guide Enterprise for content creation and delivery throughout the content lifecycle.

A Zendesk Support Administrator possesses the knowledge and skills necessary to implement, configure, and manage an Enterprise account of Zendesk Support. They have hands-on experience completing day-to-day operational tasks needed to manage a Zendesk Enterprise instance.

A Zendesk Talk Specialist possesses the knowledge and skills necessary to configure workflows, manage queue volume and handle calls and texts effectively. The candidate has hands-on experience configuring Talk network requirements, settings, managing queues, analytics and agents — along with regularly handling calls and texts.