Professional Certificate in Coaching and Mentoring
The graduate has successfully completed the Global Professional Certificate in Coaching and Mentoring. The program comprises 3 online courses (of 20 hours each), and a total of 60 hours of learning.
COURSE 1: FOUNDATIONS IN WORKPLACE COACHING
COURSE 2: WORKPLACE COACHING SKILLS
COURSE 3: FOUNDATIONS IN WORKPLACE MENTORING
Skills / Knowledge
- understand coaching theory
- know how to use the GROW Coaching model
- know how to use the OUTCOMES Coaching model
- use a range of coaching skills with clients
- know how to help clients identify performance problems
- help clients plan for performance improvement
- coach clients to improve performance
- help clients prepare individual performance plans
- overcome barriers to coaching in an organization
- evaluate the outcomes of coaching programs
- apply Kirkpatrick's evaluation model
- understand how to set up a mentoring program
- guide mentors on how to effectively mentor employees
- help clients develop mentoring skills
- mentor employees and managers effectively
- apply a range of questioning skills
- apply a range of listening skills to coaching and mentoring engagements
- help clients set goals for coaching and mentoring
- manage confidentiality in coaching programs
- manage contractual engagements between coaches and clients