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COPC® Best Practices in Managing Outsourced Service Operations Certified Outsourced Operations Leader

The certificate above verifies the successful completion of this course instructed by COPC Inc. The certificate indicates that this student has passed an exam to achieve individual certification. COPC Inc. offers an extensive global training portfolio that focuses on contact center management best practices, data analytics, and Lean Six Sigma principles. Training is available online, in-person, and live virtually in. Our facilitators have over 20 years of practical experience in call center and contact center operations. Do you have an interest in achieving individual certification and advancing your skillset? Learn more about COPC Inc. training by visiting the link following or get in touch with us at info@copc.com. https://www.copc.com/what-we-do/training/

Skills / Knowledge

  • Vendor Manager
  • Vendor Management Organization (VMO) Director
  • Vendor Management Organization (VMO) VP
  • Contact Center Operations Director
  • Contact Center Operations Manager
  • Contact Center Operations VP
  • Contact Center Operations Quality
  • Contact Center Operations Workforce Management (WFM)
  • Contact Center Operations Recruiting
  • Contact Center Operations Training
  • Contact Center Operations Process Improvement
  • Business Process Outsourcing (BPO) Leader
  • Business Process Outsourcing (BPO) Procurement