Management Systems

In this short 4-hr micro-credential, learners will explore operational excellence, management systems, and the need for effective decision-making. Learners will identify that achieving operational excellence requires focus on both customer relationships and the organizational changes that need to be changed. Learners will explore various management systems that are available to support the goal of achieving operational excellence, as well as recognize the necessary conditions required to improve the organizational culture within an organization. Learners will discover change management decisions and effective decision-making capabilities and determine the differences between accountability and responsibility as a leader within an organization. Lastly, learners will explore the importance of growth and sustainability within an organization.