Problem Solving & Root Cause Analysis
In this short 10-hr micro-credential, learners will explore the "PDCA" process for continuous improvement and problem-solving processes within an organization. PDCA stands for "Plan, Do, Check, and Act" and learners will discover how to apply this process to a specific problem that they may be experiencing within their own organizations. Students will apply the PDCA process by recognizing the sources of variation and the techniques to reduce these variations.
Skills / Knowledge
- Recognize the Plan, Do, Check, and Act process for continuous improvement and problem-solving.
- Apply the Plan, Do, Check and Act (PDCA) process to specific problems within an organization
- Apply the Plan, Do, Check, and Act (PDCA) process by recognizing sources of variation and the techniques to reduce these variations.
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