Professional Certificate in Managing Business Improvement
The graduate has successfully completed the Global Professional Certificate in Managing Business Improvement. The program comprises 5 online courses (of 20 hours each), and a total of 100 hours of learning.
COURSE 1: MANAGING CONTINUOUS IMPROVEMENT
COURSE 2: REVIEWING OPERATIONS PERFORMANCE
COURSE 3: FOUNDATIONS IN LEAN 6-SIGMA
COURSE 4: LEADING AN IMPROVEMENT TEAM
COURSE 5: IMPROVING PRODUCTIVITY
Skills / Knowledge
- Understand customer needs and expectations
- Understand quality standards
- Apply benchmarking with business processes
- Analyze the costs of quality in the organization
- Map business processes
- Know how to improve business processes
- justify investment in a quality improvement initiative
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- review the quality of core business services
- Understand principles of 6 Sigma
- Understand the principles of LEAN
- Understand the use of statistics in reviewing operations quality
- Know how to conduct value stream mapping
- Understand LEAN and 7 wastes
- Know how to use 5S
- Understand the principles of Just in Time
- Develop an improvement using DMAIC
- Understand the DMAIC framework
- Lead an improvement team
- Set-up a quality improvement team
- Manage risk within a quality improvement program