Advanced Diploma in Middle Management
Global Advanced Diploma in Middle Management Credential. The graduate has successfully completed 15 courses to the value of 15 credits in the Global Academy for Middle Managers.
EFFECTIVE MANAGEMENT
MANAGEMENT COMMUNICATION SKILLS
DEVELOP AND LEAD HIGH-PERFORMANCE TEAMS
FOUNDATIONS IN MARKETING
PROMOTING THE BUSINESS
UNDERSTANDING FINANCIAL MANAGEMENT
BUDGETARY PLANNING AND CONTROL
MANAGING EMPLOYEE PERFORMANCE
MANAGING DISCIPLINE AND GRIEVANCES
MANAGING EMPLOYEE DEVELOPMENT
DEVELOPING EMOTIONAL INTELLIGENCE
DEVELOPING YOUR LEADERSHIP STYLES
UNDERSTANDING ORGANIZATIONS
MANAGING SERVICE QUALITY
MANAGING WORKPLACE PROJECTS
Skills / Knowledge
- Manage people for performance
- set goals and objectives for the team
- Understand management by objectives
- Set motivating goals
- Establish management controls
- Manage team accountability
- Give effective feedback on performance
- Solve difficult problems at work
- Make informed business decisions
- Conduct root cause analysis
- Use breakthrough thinking techniques
- Plan and executive solutions to problems
- Apply a range of leadership styles
- Understand and apply situational leadership
- Understand Transformational Leadership
- Measure customer satisfaction
- Develop customer service standards
- Monitor service quality
- Know how to improve service delivery
- Plan budgeting processes
- Report on budget performance
- Monitor budget implementation
- Manage the budgeting process in a business unit
- Communicate successfully in a wide range of business situations
- Interpret non-verbal communication
- Apply persuasion techniques
- Apply effective listening skills
- Understand tone and formality in written communication
- Plan for meeting stakeholder needs
- Understand the external business environment
- Conduct a PESTEL analysis
- Understand management roles in financial management
- Analye and interpret an income statement
- Analyze and interpret a balance sheet statement
- Analyze and interpret a cash flow statement
- Identify resource requirements in the organization
- Understand capacity in resource planning
- Understand the role of materials planning in purchasing
- Evaluate systems for the storage and allocation of resources
- Apply techniques for managing the security of resources
- Apply techniques for the maintenance and safes use of equipment
- Develop strategies for the improvement of resource management