Professional Certificate in Operations Management
The graduate has successfully completed the Global Professional Certificate in Operations Management. The program comprises 5 online courses (of 20 hours each), and a total of 100 hours of learning.
COURSE 1: DEVELOP AND MANAGE OPERATIONS PLANS
COURSE 2: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
COURSE 3: MANAGING PHYSICAL RESOURCES
COURSE 4: MANAGING WORKFORCE PRODUCTIVITY
COURSE 5: MANAGING RISK IN THE ORGANIZATION
Skills / Knowledge
- Develop comprehensive operational plans
- Align operations with business plans
- Develop aligned team performance plans
- Identify physical resources requirements
- Use capacity planning to inform target setting
- Develop asset utilization targets
- Assess capacity in resource allocation
- Understand how to align procurement with operations planning
- Manage security of resources
- Identify maintenance requirements in operations planning
- Set plans for improving operational efficiency
- develop operational performance measures
- delegate work effectively
- Deploy operational controls to improve accountability
- apply risk management in planning and manage operations
- identify and plan for operational risks
- apply structured risk identification and assessment
- apply appropriate risk treatment to operations
- implement appropriate risk control measures
- identify causes of poor productivity
- measure productivity in the workplace
- apply Hoshin Kanri principles in the workplace
- identify actions to improve workforce productivity
- know how to achieve economies of scale