Professional Diploma in Business Administration
The graduate has successfully completed the Global Professional Diploma in Business Administration. The program comprises 10 online courses (of 20 hours each), and a total of 200 hours of learning.
Skills / Knowledge
- Understand business costs
- Develop business budgets
- Understand the principles of human resources management
- Understand organization structures
- Understand management in organizations
- Understand the core functions of management
- Understand the key roles of management
- manage business meetings
- chair business meetings
- manage discipline in the workplace
- manage conflict in the workplace
- understand the core principles of finance management
- understand sources of business finance
- understand a balance sheet
- understand a cash flow statement
- understand the income statement
- Understand the manager's role in finance management
- Understand the principles of effective leadership
- apply a range of leadership styles
- Develop an effective work team
- Create a team performance focus
- Develop team and business objectives
- Set motivating goals for the team
- Manage team accountability
- Create a results focus for the team
- Manage service quality
- Measure customer satisfaction
- Monitor service delivery
- Set customer service standards
- Set service improvement targets