Account Management Basics

This 5-hr online course is designed to provide individuals working in retail, sales, and client service with an understanding of account management basics. Learners will understand the importance of an account manager and be familiar with some of the responsibilities associated with account management such as fielding customer enquiries, maintaining accurate records, and selling products or services to customers. The course consists of 5 lessons: Lesson 1: Introduction to Account Management and Record-Keeping Lesson 2: Identifying and Researching Key Accounts Lesson 3: Relationship-building Lesson 4: How to be Proactive with your Customers Lesson 5: Selling