Telephone and Email Basics
In this 7-hr course, you will learn about telephone and email basics. Topics include: email and telephone etiquette; how to greet a customer over the phone, transferring a call and taking a message; how to take notes during a telephone conversation and convert them into a document or follow-up email; and an overview of how to compose, save, forward, and reply to an email; and how to write meeting minutes.
Skills / Knowledge
- Communicate in a professional manner
- Identify the differences between internal and external communication
- Write succinct emails
- Compose, save, forward, and reply to an email
- Greet someone professionally and address concerns over the telephone
- Structure a telephone conversation
- Take meeting notes