FPG's Champion Certification (Car Rental) - Location Champion

Full comprehension and ability to demonstrate the service-based sales process and key dialogues while motivating, inspiring and engaging the frontline team members to develop their skills and performance. Evaluate individual team members’ performance to maximize areas of opportunity and growth. Conduct regular counter demonstrations and coaching sessions to reinforce a successful service-based sales program with revenue as the driving force. Ability to put a narrative behind the numbers while delivering action-focused daily game plans and goals. Differentiate between each KPI at a location level and how they impact your daily business long term. Recognize productizing opportunities and implementing clear actions to achieve positive increases A Champion has demonstrated that they consistently • set goals each month for both their location and their team members, • conducted mid-month reviews with those team members, • coached and trained their team members each month • held pre-shift briefings • followed the FPG Service-Based sales process on every customer interaction, leading by example • improved the culture within their location through recognition, trust and leadership