25.8.0
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Leading Division 2025

RSM Australia, Canberra BAS Division

This badge certifies Leading Division membership of the Client Service Program.

The Program represents a commitment to delivering service:
1. Excellence,
2. Accountability, and
3. Transparency.

The Client Service Program is run by Client Culture who provide independent quality assurance for leading professionals. Under the Program, Client Culture regularly and independently review the services provided by professional services firms directly with clients.

Based on extensive client feedback, Client Culture verifies that the holder of this Leading Division credential has achieved outstanding results in service excellence, client experience and building trusted and valued relationships with clients.

Skills / Knowledge

  • Client Service Excellence
  • Professionalism
  • Expertise
  • Reliability
  • Client care
  • Responsiveness
  • Relationship and expectations management
  • Trusted adviser

Issued on

April 8, 2025

Expires on

April 8, 2026

Earning Criteria

Required

experience

To qualify for the Leading Division credential a division of a firm must:

1. Participate in the Client Service Program, which involves independent client feedback surveys.

2. Achieve a superior Net Promoter Score (NPS), demonstrating a high level of client satisfaction and propensity to recommend to others.

3. Demonstrate a sustained commitment to service excellence, client accountability, and continuous improvement.