- This document certifies thathas successfully completed the certification requirements forCertified Customer Success Manager (CCSM) Level 2Eric HansonJames Scott Head of Education SuccessHACKERMarch 25, 2020


This document certifies that
has successfully completed the certification requirements for
Certified Customer Success Manager (CCSM) Level 2
Eric Hanson
James Scott
Head of Education SuccessHACKER
March 25, 2020
Eric Hanson
Expanding on the core CSM practices learned in Level 1, our Level 2 course will refine participants' ability to effectively manage internal relationships and a portfolio of accounts. Level 2 focuses on giving participants the tools and strategies that will enable them to effectively negotiate and resolve a wide-variety of common internal and external challenges that can impact their ability to deliver success.
Skills / Knowledge
- Principles of Execution
- Managing Escalations
- Handling Difficult Customers
- Risk Management
- Consulting
- Project Management
- Account Management
- Customer Service
- Customer Feedback
- Customer Experience
- Customer Engagement
- Customer Advocacy
- Retention
- Relationship Building
- Organizational Alignment
- Customer Success
Issued on
March 25, 2020
Expired on
March 25, 2022