25.9.10
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EXPIRED ON MARCH 25, 2022 This credential has expired. Please contact SuccessCOACHING to renew.

Certified Customer Success Manager (CCSM) Level 2

Expanding on the core CSM practices learned in Level 1, our Level 2 course will refine participants' ability to effectively manage internal relationships and a portfolio of accounts. Level 2 focuses on giving participants the tools and strategies that will enable them to effectively negotiate and resolve a wide-variety of common internal and external challenges that can impact their ability to deliver success.

Skills / Knowledge

  • Principles of Execution
  • Managing Escalations
  • Handling Difficult Customers
  • Risk Management
  • Consulting
  • Project Management
  • Account Management
  • Customer Service
  • Customer Feedback
  • Customer Experience
  • Customer Engagement
  • Customer Advocacy
  • Retention
  • Relationship Building
  • Organizational Alignment
  • Customer Success

Issued on

March 25, 2020

Expired on

March 25, 2022