This document certifies thathas successfully completed the certification requirements forCertified Customer Success Manager (CCSM) Level 1Tracy NovelloJames Scott Head of Education SuccessHACKERApril 18, 2020
This document certifies that
has successfully completed the certification requirements for
Certified Customer Success Manager (CCSM) Level 1
Tracy Novello
James Scott
Head of Education SuccessHACKER
April 18, 2020
Tracy Novello
CSM Coaching Level 1 focuses on instilling the foundational practices that power and drive Customer Success. Participants learn the key practices top CSMs are using to deliver better outcomes for their customers.
Skills / Knowledge
- Customer Centric Thinking
- Customer Engagement
- Account Management
- Managing Escalations
- Handling Difficult Customers
- Customer Success
- Consulting
- Quarterly Business Reviews
- Onboarding
- Retention
- Customer Experience
- Account Planning
- Relationship Management
- Active Listening
- Metrics
- Teamwork
- Decision Making
- Critical Thinking
- Communication Skills
- Conflict Resolution
- Customer Service
- Project Management
- Persuasion
- Negotiation
Issued on
April 18, 2020
Expired on
April 18, 2022