25.9.12
This website uses cookies to ensure you get the best experience on our website. Learn more
EXPIRED ON APRIL 29, 2022 This credential has expired. Please contact SuccessCOACHING to renew.

Certified Customer Success Manager (CCSM) Level 1

CSM Coaching Level 1 focuses on instilling the foundational practices that power and drive Customer Success. Participants learn the key practices top CSMs are using to deliver better outcomes for their customers.

Skills / Knowledge

  • Customer Centric Thinking
  • Customer Engagement
  • Account Management
  • Managing Escalations
  • Handling Difficult Customers
  • Customer Success
  • Consulting
  • Quarterly Business Reviews
  • Onboarding
  • Retention
  • Customer Experience
  • Account Planning
  • Relationship Management
  • Active Listening
  • Metrics
  • Teamwork
  • Decision Making
  • Critical Thinking
  • Communication Skills
  • Conflict Resolution
  • Customer Service
  • Project Management
  • Persuasion
  • Negotiation

Issued on

April 29, 2020

Expired on

April 29, 2022