Messaging Foundations

The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge and skills to be a successful part of the messaging project team. The session is designed for those who will be required to work with LiveEngage messaging on a daily basis. It also forms the foundation for people looking to further their specific detailed knowledge. Messaging mindset How does messaging fit in with the the world of conversational business and digital engagement Messaging success management Tools and knowledge management Roles, responsibilities and messaging performance Optimization, optimization tools and the operational framework Certification exercises and quiz to validate participants’ knowledge