This document certifies thathas successfully completed the certification requirements forCertified Customer Success Manager (CCSM) Level 1Martin DownhamJames Scott Head of Education SuccessHACKERFebruary 28, 2018
This document certifies that
has successfully completed the certification requirements for
Certified Customer Success Manager (CCSM) Level 1
Martin Downham
James Scott
Head of Education SuccessHACKER
February 28, 2018
Martin Downham
CSM Coaching Level 1 focuses on instilling the foundational practices that power and drive Customer Success. Participants learn the key practices top CSMs are using to deliver better outcomes for their customers.
Skills / Knowledge
- Customer Centric Thinking
- Customer Engagement
- Account Management
- Managing Escalations
- Handling Difficult Customers
- Customer Success
- Consulting
- Quarterly Business Reviews
- Onboarding
- Retention
- Customer Experience
- Account Planning
- Relationship Management
- Active Listening
- Metrics
- Teamwork
- Decision Making
- Critical Thinking
- Communication Skills
- Conflict Resolution
- Customer Service
- Project Management
- Persuasion
- Negotiation
Issued on
February 28, 2018
Expired on
February 27, 2020