Service Design Immersive

In this hands-on course, you’ll learn and practice the tools that will help you deeply understand the world surrounding your service, identify opportunities to improve, and create the conditions to actualize your vision. Participants walk away knowing how to: Identify opportunities for your service to grow and evolve. Anticipate and plan for operating within a more holistic service design mindset. Involve and align others in the creation of your future service vision. Use and adapt multiple tools, such as user journeys, service blueprints, ideation, prototyping, and more.