This document certifies thathas successfully completed the certification requirements forCertified Customer Success Manager (CCSM) Level 1Eric HansonJames Scott Head of Education SuccessHACKERDecember 31, 2019
This document certifies that
has successfully completed the certification requirements for
Certified Customer Success Manager (CCSM) Level 1
Eric Hanson
James Scott
Head of Education SuccessHACKER
December 31, 2019
Eric Hanson
CSM Coaching Level 1 focuses on instilling the foundational practices that power and drive Customer Success. Participants learn the key practices top CSMs are using to deliver better outcomes for their customers.
Skills / Knowledge
- Customer Centric Thinking
- Customer Engagement
- Account Management
- Managing Escalations
- Handling Difficult Customers
- Customer Success
- Consulting
- Quarterly Business Reviews
- Onboarding
- Retention
- Customer Experience
- Account Planning
- Relationship Management
- Active Listening
- Metrics
- Teamwork
- Decision Making
- Critical Thinking
- Communication Skills
- Conflict Resolution
- Customer Service
- Project Management
- Persuasion
- Negotiation
Issued on
December 31, 2019
Expired on
December 31, 2021