Clarabridge Configuration Analyst

Clarabridge Configuration Analyst You completed the following courses in this Learning Plan: - Fundamentals of Clarabridge - Understand Clarabridge terminology, categorization, sentiment, effort and types of reporting to discover actionable insights. - Implementing the Clarabridge Solution with Categorization - Learn how to use business requirements to answer stakeholder requests for actionable insights from customer feedback with Clarabridge solutions. - Introduction to Dashboards and Widgets - Basic Dashboard navigation and creation of graphical displays to analyze insights. - Working With Widgets - Create widgets to view KPIs, trends, top topics with high volume, low sentiment and customer feedback to understand the voice of the customer. - Basic Categorization Skills - Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. - SEE Clearer Insights with Clarabridge Enrichments - Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. - Create and Deploy Operational Dashboards - Create dashboards focused on performance monitoring and measuring business metrics, allowing every employee to closely monitor the efficiency and effectiveness of their operations based on customer feedback. - Construct Insights to Drive Action - Learn how to create deep dive, narrative dashboards that align with stakeholder questions to identify actionable insights.