25.10.20
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UCD Professional Academy

Customer Experience & Behaviour

PDF

Amy Millar

UCD Professional Academy extends UCD's heritage of educational excellence to professionals looking to give their career an advantage. Successful completion of a UCD Professional Academy programme denotes a professional's specialist skills and practical business knowledge in the given area of study.

Skills / Knowledge

  • omnichannel planning
  • Blueprinting customer service
  • Applying personas to CX
  • Customer journey mapping
  • Identifying gaps in CX
  • Developing strategies to close gaps
  • Net promoter score (NPS)
  • Customer service score (CSAT)
  • Bringing your brand to life
  • Storytelling in CX
  • Getting C-Suite support
  • CX across an organisation

Issued on

July 23, 2024

Expires on

Does not expire