
Amy Millar
36
Customer Experience & Behaviour
Distinction
July 23, 2024
Amy Millar
UCD Professional Academy extends UCD's heritage of educational excellence to professionals looking to give their career an advantage. Successful completion of a UCD Professional Academy programme denotes a professional's specialist skills and practical business knowledge in the given area of study.
Skills / Knowledge
- omnichannel planning
- Blueprinting customer service
- Applying personas to CX
- Customer journey mapping
- Identifying gaps in CX
- Developing strategies to close gaps
- Net promoter score (NPS)
- Customer service score (CSAT)
- Bringing your brand to life
- Storytelling in CX
- Getting C-Suite support
- CX across an organisation
Issued on
July 23, 2024
Expires on
Does not expire