HLB Mann Judd Perth
This credential certifies the firm’s membership in the Client Service Program as a Leading Firm. The program represents a commitment to:
1. Service excellence
2. Accountability to clients
3. Continuous client experience improvement.
Leading Firms achieve exceptional client satisfaction results, based on independently verified client feedback. The Client Service Program is independently managed by Client Culture.
Skills / Knowledge
- Client service excellence
- Professionalism
- Expertise
- Reliability
- Client care
Issued on
Expires on
Earning Criteria
Required
To qualify for the Leading Firm credential a firm must:
1. Participate in the Client Service Program, which involves independent client feedback surveys.
2. Achieve a superior Net Promoter Score (NPS), demonstrating a high level of client satisfaction and propensity to recommend to others.
3. Demonstrate a sustained commitment to service excellence, client accountability, and continuous improvement.