25.9.2
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Negotiation Skills

Chng Jing Ying Valerie

This workshop will show you how to negotiate in a way that builds relationships and leaves both sides happy with the final result. Over the two days you will watch video clips, discuss real-life case studies and take part in a variety of role plays to immediately put your new skills into practice.

Skills / Knowledge

  • Email writing
  • customer focused writing
  • reader-focused writing
  • summarising
  • Plain English
  • managing email threads

Issued on

December 21, 2021

Expires on

Does not expire